Serve Basics

Greeters
Provide a welcoming experience for every guest. Greeters set the tone for the guest's experience at Compass. They also provide assistance in a personalized manner by listening to the needs of the guest, guiding them as needed, answering questions and being available at the doors before and after service.

Section Hosts
Provide an inviting experience in the Auditorium throughout the service by greeting each guest, meeting guests in the section assigned, strategically seating guests, and assist with special seating needs. Section Hosts also ensure the Auditorium remains clean, safe and distraction-free.

New Here Team
Welcome new guests as they enter the building with a friendly smile, answer questions about Compass, provide a personal tour of the building (coffee shop, restrooms, auditorium, etc.), and help with checking in kids if needed.

Parking Team
Provide a positive parking experience while safely guiding guests between the parking lot and the building. They greet each vehicle with a smile and a wave while monitoring all parking and exterior areas to ensure the safety and security of our guests.

Shuttle Team
Provide an important shuttling service to guests, volunteers, staff and students each weekend which opens up available spaces for guests. The drivers must continuously move between buildings to provide the best service to our guests. A clean driving record is required. No special drivers license is required.

Communication is everything!
Facial expressions, body language, and the way you interact with guests sets the tone for a worship experience! Remember, everything speaks!

It is always someone’s first time at Compass!

Park at Designated Locations
- Thursdays - North Parking Lot
- Sundays - Compass Center (Shuttles will bring you to the Colleyville building)

Be on time (Be ready to serve 30 minutes prior to service)

Wear a name tag

Participate in Team Huddles
- Thursday Service - Huddle at 5:50pm
- Sunday 8:30am Service - Huddle at 7:50am
- Sunday 10am Service - Huddle at 10:30am
- Sunday 11:30am Service - Huddle at 12pm

Be Informed

Get acquainted with the building & environments

Be aware of any special events going on in the building

Stay in position for 15-20 minutes into service and return at the end of service

Always walk guests to their desired locations

Open doors for guests

Refrain from from eating, drinking, or chewing gum while serving
(This includes drinking coffee... be ready to hold a door, shake hands, etc.)

Refrain from texting or using your phone while serving
(If you must, please ensure your role is covered and move to Volunteer Central)

Watch those holy huddles!
(Please limit personal conversations with friends and other volunteers to before or after serving so we can focus on our guests as much as possible)
- Take this opportunity to connect with our guests

Please refrain from "hot topics"while serving.
- Please remember that you are representing Jesus and Compass. Not everyone agrees with your views (and you might not agree with theirs). This could push someone away from our main mission to navigate them to God.

Never say "Is this your first time here at Compass?"
- You never know how long someone has been attending Compass. Instead say things like this:

"Is there anything I can help you with?" or
“How long have you been at Compass?"

How old does a child need to be for the Kids Ministry?

3 months

If a person wants to get baptized, where can they sign up?

Guest Gathering, Connection Card or compass.church/baptism

Does Compass baptize babies?

No, we dedicate children to the Lord and baptize by immersion (under water) for those of age to make that decision.

What denomination is Compass?

Non-denominational

What is Starting Point?

Starting Point is a 4-part experience designed to dive deeper into the four core practices of Compass: Navigate, Engage, Serve Worship

What is Rooted?

Rooted is an 10-week experience and offered 3 times per year (Fall, Winter, Spring). It is not a program, seminar, class or small group, Rooted is a catalyst for life-change.

Where do guests drop offering in person?

There are black generosity boxes throughout the building - by each main exit in the lobby and outside the worship center doors.

What is the best way to sign up for events and programs?

www.compass.church/events

Greeters are not just holding a door, they are literally navigatng people to God by creating a welcoming experience at the door.

What do Door Greeters do at Compass:

• Be in place, ready to greet guests at least 30 minutes prior to service

• Open doors for every guests - nothing says “not welcome” like having to open your own door

• Smile! Say things like, “Good morning!” or “So glad you’re here today!”

• If someone says this is their first time at Compass, escort them to the New Here table inside the doors. Let the team member know this is their first visit and hand them off.

• Always walk someone to a location - never point or explain how to get there. Yes, even if you have to leave your door - your door partner can cover for you.

• Please refrain from drinking, eating or being on your cell phone while serving.

• Stay at your doors at least 15 minutes into the service - more if people are still entering.

• Return to your doors 5 minutes prior to the end of service to say goodbye for at least 10 minutes or until the next service’s volunteer is there.

Section Hosts meet, greet and seat for the services. You are hosting the room - welcoming guests into the service and then helping seat them once the service begins. Because you are in a special section each week, you begin to know the people. They start to look for you. Not only are you their host, but you are part of their worship experience each week!

What Section Hosts do at Compass:

• Be in place, ready to greet guests at least 30 minutes prior to service. (Even if the Auditorium doors are not open yet - be ready for them!)

• Help make sure the room looks tidy - helping the cleaning crew between services pick up communion cups and trash is always welcome prior to the doors open

• Say things like, “Good morning!” or “So glad you’re here today!”

• Never ask someone if this is their first time at Compass! Always just ask how long they have been attending? This alleviates those awkward moments when someone says they’ve been here for 10 years.

• Before the music, take time to say hi to those in your section. Always start with new people. Then move to old friends.

• Once the music starts, turn toward the doors to watch for guests looking for seats - you are now helping to usher them to available seats. Keep an eye for open seats in your section.

• At Communion, one Section Host from each section will get a basket from the doors to make Communion available to anyone that raises their hands per the stage host. Then return the basket to the door.

• Please refrain from drinking, eating or being on your cell phone while serving.

• Once the speaker starts, you are free to leave your post. If you attend the 10am or 11:30am services, your teams will huddle in Volunteer Central immediately following communion.

The New Here Team has an incredible opportunity to create an amazing first impression for new guests. You are the welcoming committee for Compass.

What New Here Team members do at Compass:

• Be in place, ready to serve guests at least 30 minutes prior to service. New guests like to arrive early!

• Immediate Inside Doors New Here Stations:

  • Greet guests as they enter the building

  • Provide a Welcome bag (1 per family) and explain contents

  • Walk guests to tour the building and show key locations (free coffee stations, coffee shop, auditorium, restrooms, etc.

  • For new families that need to check in kids, escort family to the New Family Check In station by the main staircase

  • Invite them to Guest Gathering after service - it’s amazing if you are able to stay and watch for them after to check in

• New Family Check In Station:

  • Welcome kids and parents - high fives all around

  • Assist parents in registering kids into the system. Ask if the guest would rather use the QR code to complete the form online or if they would rather you complete the registration. (Often their phones will autofill faster.)

  • Once registered, walk families to check in stations. Show them how to check in.

  • Escort each child to their rooms (youngest to oldest)

  • Explain the tags/safety codes

  • Explain pickup expectations/locations

  • Escort parents back to the Family Room and invite them to utilize their coffee shop coupon from the Welcome bag.

• Never ask someone if this is their first time at Compass! Always look for the “deer in the headlights look” before asking “is there anything I can help you wlth?” This will trigger them to say it is their first time.

• Please stay in place at least 15-20 minutes into the service. Guests are often running late.

• Please refrain from drinking, eating or being on your cell phone while serving.

• At each station are Connection Cards for anyone that may need information sent to them, someone to contact them or prayer.

The Parking Team is critical to setting the tone for our guests’ worship experience. You have 3 goals for each time you serve:

1. Create a welcoming experience as people enter our parking lots

2. Assist guests with finding open parking spots

3. Provide a safe parking lot by monitoring traffic and watching for suspicious activity

Parking Team Specifics:

• Sign up for available time slots on Planning Center each week in a timely manner

• Parking Team members arrive at least 45 minutes prior to service to check in and get the needed supplies (safety vest, wands, etc).

• Work with your team lead for positions - Please stay in position until at least 15 minutes into the service. Return 15 minutes prior to the end of the service.

• If you have any suspicious activity, please report it to the nearest security officer.

• Always err on the side of safety - be watchful and mindful of people and other cars.

• Help families cross to cars if needed by stopping vehicles and providing direction as needed.

• HAVE FUN! If you are smiling and waving as people enter the parking lot, it truly helps our guest’s experience!

The Shuttle Team members provide a unique service to members, volunteers and staff. Our shuttle drivers provide service on Sundays for services and various events throughout the year. Each Shuttle Team member:

• Provide a clean driving record - No special license required.

• Respond to the Team Leader for opportunities to drive each week in a timely manner

• Arrive on time for shifts.

• For shifts, check around the vehicle for any issues (flat tires, etc).

• Ensure safe travels for all passengers - no standing on the shuttle, sitting in the aisle, hanging out of the window, etc

• Please do not be on your cell phone and/or text while driving

• Notify security if you see anything suspicious by radio

• If driving as part of a shuttle team (2 shuttles), make sure to communicate movement to each other.

• Details of key locations and parking locations will be sent out by the Shuttle Team Lead prior to serving.

General Expectations:

Pray regularly for Compass Church and the Guest Experience Team.

Protect the unity of the church by not condoning gossip and by supporting Compass’ beliefs, practices, vision and values.

All volunteers much complete a background check every 2 years. Any additional required trainings are expected to be attended or completed.

Team members are expected to live in obedience to Jesus and the teachings of Scripture. This means growing in godliness, exhibiting the fruit of the Spirit, and practicing disciplines that open up space for God to work. This means abstaining from conduct that disobeys God’s will, such as extramarital sexual activity, unjust or dishonest business practices, profanity, illegal drugs, unforgiveness or revenge seeking, gossip or slander, and excessive drinking.

All volunteers are expected to conduct themselves in a way that is honoring to themselves and others; including, but not limited to appropriate conversations and interactions. If it comes to the attention of Compass Christian Church that you may be conducting yourself immorally or inappropriately, we will come to you personally to discuss the situation. If lines have been crossed, we will guide you through whatever process of restoration is needed and helpful to you. In some cases you may be temporarily removed from serving.

If you are considering stepping down from serving, not because of sin, but simply because you need to take a break or your life is changing in some way, please contact us early in the process. We want to help both you and the ministry prepare for and walk through this transition as seamlessly as possible.

Photo Release:

I authorize Compass Christian Church, as its sole discretion, to use and publish for any lawful purpose and without compensation, photographs, video, audio and/or other depiction of registrant at any event. This authorization shall remain in effect until revoked in writing.

Working with minors:

Relationship building, involvement and contact with any participant of Compass Christian Church event is to be conducted within the relationship parameters applicable to Compass Christian Church sponsored events.Volunteers are never allowed to have contact with children individually or in groups outside of an event without authorization from Compass Christian Church. This includes communication in person, email, instant messaging, text messaging, letters, phones, social media, etc. During events, volunteers are never allowed to have one on one interaction with any minor, regardless of age or sex. There must be a minimum of three (3) people present at all times (including the minor)